Terms & Conditions

Customer Care

At Project Willa Inc., we are dedicated to providing excellent service and ensuring that your experience with us is positive and meaningful. Whether you're a participant in one of our programs, a donor, or simply visiting our website, your satisfaction is important to us.

1. Contact Us
If you have any questions, concerns, or feedback, our customer care team is here to help. You can reach us by:
- Email: Info@projectwilla.org
- Phone: (424)328-4884
- Mail: 1590 Rosecrans Ave, D1603, Manhattan Beach, CA 90266

We aim to respond to all inquiries within 48 hours.

2. Support for Participants
If you're enrolled in any of our programs or workshops, and you need assistance or have any special requests, our team is available to provide support. Please contact us using the information above, and we will do our best to accommodate your needs.

3. Donor Assistance
We greatly appreciate your generosity. If you have questions regarding your donations, tax receipts, or would like to adjust your donation preferences, please contact our donor care team via the email or phone listed above.

4. Accessibility
We are committed to making our website and services accessible to everyone, including individuals with disabilities. If you encounter any barriers while using our website or need assistance, please let us know. We will work with you to ensure that you have full access to all of our resources.

5. Feedback and Improvement
Your feedback helps us grow and improve. We encourage you to share your thoughts on our programs, events, or services. Whether it’s a suggestion, concern, or compliment, we value your input and use it to enhance our offerings for the community.

Privacy & Safety Policy

Last Updated: November 2024

At Project Willa Inc., we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy & Safety Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

1. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, email address, phone number, mailing address, and any other information you voluntarily provide when you subscribe to our newsletter, register for events, or donate.
- Non-Personal Information: Data related to your use of our website, including IP addresses, browser types, and pages viewed, gathered through cookies or other tracking technologies.

2. How We Use Your Information
The information we collect is used for the following purposes:
- To provide, maintain, and improve our services, including responding to inquiries and processing event registrations.
- To communicate with you about updates, events, and programs that may interest you.
- To process and acknowledge donations.
- To ensure the safety and security of our website and prevent unauthorized access.

We will not sell, trade, or rent your personal information to third parties for marketing purposes.

3. How We Protect Your Data
We take the security of your personal data seriously and use industry-standard safeguards, including:
- Data Encryption: All sensitive information is encrypted using secure socket layer (SSL) technology.
- Restricted Access: Only authorized personnel have access to personal information, and they are required to maintain confidentiality.
- Security Measures: We regularly update our security practices and technology to protect your information from unauthorized access, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your user experience. Cookies help us understand how you use our website and improve its functionality. You can disable cookies through your browser settings, but doing so may affect certain features of the website.

5. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

6. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

7. Your Privacy Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt out of receiving our communications at any time.
- Request information on how your data is being used.

To exercise any of these rights, please contact us at Info@projectwilla.org.

8. Changes to This Policy
We may update this Privacy & Safety Policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy periodically.

9. Contact Us
If you have any questions or concerns about this Privacy & Safety Policy, please contact us at:
- Email: Info@projectwilla.org
- Phone: (424)328-4884

Limitation of Liability

By accessing and using our website, you agree that:

1. No Warranties: All content and services provided on this website are offered "as is" and "as available." We make no representations or warranties, express or implied, regarding the accuracy, completeness, or reliability of the content, or the availability of services provided through the website. We disclaim all warranties of any kind, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

2. Limitation of Damages: Under no circumstances shall Project Willa Inc., its directors, officers, employees, volunteers, partners, or affiliates be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages (including but not limited to damages for loss of profits, goodwill, data, or other intangible losses) arising out of or in connection with your use of, or inability to use, our website or its content, even if we have been advised of the possibility of such damages.

3. No Guarantee of Security: While we take reasonable steps to ensure the security of our website, we do not guarantee that the website is free from viruses, malware, or other harmful components. You are responsible for implementing sufficient procedures and safeguards to protect your own data and devices.

4. Third-Party Links: Our website may contain links to third-party websites or resources. We are not responsible for the availability or accuracy of such external sites or resources, nor do we endorse the content, products, or services offered by them. You acknowledge and agree that we shall not be liable for any loss or damage incurred as a result of your use of or reliance on such external resources.

5. Jurisdictional Limitations: Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.

6. Indemnification: You agree to indemnify and hold harmless Project Willa Inc., its directors, officers, employees, volunteers, partners, and affiliates from any claims, liabilities, damages, losses, or expenses (including reasonable attorney's fees) arising out of your use of the website or violation of these Terms and Conditions.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments